Terms of Service

Intodia is a platform for foreign travelers visiting India independently. It provides e-Tourist Visa, train tickets, bus tickets, monument tickets, and safari permits at zero markup — and, through Ask Intodia, resolves any travel confusion throughout the trip in India.

Access to Intodia is available to:

• Individuals of the legal age in their country of residence.
• Travelers visiting India on valid short-term visas (e.g., e-Tourist Visa)
• Users not using the service for reselling or commercial operations.

A plan is purchased and used by the travelers declared on that trip. Additional travelers may be added at checkout, with the per-traveler rate adjusting accordingly.

Intodia provides the following services to foreign travelers visiting India independently.

• e-Tourist Visa
• Train tickets
• Bus tickets
• Monument tickets
• Safari permits
• Travel confusion resolution via Ask Intodia

Intodia files, books, or requests these on the traveler's behalf with the relevant government authority or operator — the Indian government for visas and permits, IRCTC for train, bus operators for tickets, the relevant authority for monument and safari. Intodia is not the issuing authority for any of these and does not control their approval, availability, or timing.

"For anything outside the services listed above, any guidance Intodia provides is informational only, and the decision and action remain with the traveler."

• Plan begins once payment is confirmed and continues for the duration of the declared travel dates.
• Users declare trip duration during checkout to calculate plan charges.
• Travelers who extend their trip duration may purchase additional days at the standard per-day rate.

Intodia charges a per-day platform access fee, calculated from the travel dates entered at checkout. This price is inclusive of all applicable taxes.

• Platform access refunds: If you haven't made a single booking yet, you're eligible for a full refund of the platform fee. The moment you make your first booking, the plan fee is considered earned in full and is non-refundable.
• Visa, ticket, and permit refunds: These payments go directly to the provider, not to Intodia. Visa and permit fees are paid to the relevant government authority and are non-refundable, with no exceptions. Train, bus, and other bookings follow that provider's own cancellation and refund terms — Intodia does not set those terms, but will file the refund request on the traveler's behalf and follow it through with the provider.

Refunds are generally processed within 5–7 business days. All payments are handled through secure third-party payment gateways; Intodia does not store payment details directly.

Intodia communicates through message-based channels within the platform. Calls may be used when required for clarity, but the primary mode remains text to maintain a clear record of communication.

Travelers are expected to communicate within the scope of the service. Persistent misuse, inappropriate conduct, or activity unrelated to the service may result in restrictions or termination without refund.

The following uses of Intodia are not permitted:

• Sharing your plan with travelers not declared on your trip at checkout.
• Misrepresenting identity, travel details, or intent while using the service.
• Requesting services beyond the scope described in the Description of Services.
• Attempting to extract internal methods, contacts, or operational processes.
• Using Intodia output to resell advice, guidance, or services to third parties.

Any violation may result in immediate suspension of access without refund.

Intodia provides informational input and, where applicable, completes steps on behalf of travelers upon request.

• Intodia is not responsible for delays or errors caused by third-party systems such as transport networks, government platforms, or payment providers.
• It is not liable for any financial loss resulting from decisions made by the traveler.
• Response times may vary due to network issues, technical disruption, or time-zone differences.

All decisions and outcomes remain the traveler's responsibility. Intodia offers situational input, not operational action or guaranteed resolution.

"When Intodia completes a step on behalf of a traveler, outcomes remain subject to third-party systems, platforms, and processes beyond Intodia's control."

Users agree to the following responsibilities while using Intodia:

Provide Accurate Information: Travel dates, personal details, and any trip-related information shared with Intodia must be accurate and updated when required.

Use the Service Within Declared Scope: Users must communicate only about travel contexts described in the Description of Services.

Maintain Account and Access Integrity: A plan must be used only by the travelers declared on that trip at checkout.

Exercise Independent Judgment: All final decisions and actions remain with the traveler.

Follow Local Laws and Regulations: Users are responsible for complying with all applicable laws, visa regulations, local rules, and safety requirements while traveling in India.

Failure to meet these responsibilities may affect the delivery of Intodia services and may result in restricted plan access or termination without refund.

Intodia is independent of all government bodies, transport operators, travel agencies, and private service providers. The service is not a substitute for emergency response, consular assistance, medical care, or legal guidance.

All inputs are based on contextual knowledge of local systems and processes. Outcomes cannot be guaranteed, and the service does not provide legal protection. Use of Intodia is voluntary and based on the understanding that all inputs are advisory in nature.

A plan may be terminated under the following circumstances:

• Verified misuse, misrepresentation, or inappropriate conduct.
• Completion of the travel duration declared at purchase.
• Discovery of inaccurate or falsified travel details or identity.

Termination resulting from traveler-side violations does not qualify for a refund. If no booking has been made, the standard platform access refund policy above applies.

These Terms are governed by the laws of India. Any issue arising from the use of the service will first be addressed through informal discussion. If unresolved, the matter may proceed to arbitration or be handled by courts in Meerut, Uttar Pradesh, India, as applicable.

Intodia may update or revise these Terms at any time. Travelers will be notified through email or a platform update when changes occur. Continued use of the service after such updates indicates acceptance of the revised Terms.